Last updated: July 3, 2026
We want you to be genuinely glad you bought a Monument Journal. If something isn’t right, here’s how we’ll make it right.
Pre-Orders
You may cancel a pre-order at any time before it ships for a full refund to your original payment method. Just reply to your order confirmation email and ask.
Damaged or Defective Items
If your journal arrives damaged or has a printing defect, contact us within 14 days of delivery by replying to your order confirmation email. Include a photo of the damage, and we will send a replacement at no cost to you. You do not need to return the damaged copy.
Returns
If you change your mind, you may return an unused journal in its original condition within 30 days of delivery. To start a return, reply to your order confirmation email. Return shipping is the buyer’s responsibility. Once we receive the journal and confirm its condition, we will refund the purchase price (excluding original shipping costs) to your original payment method.
Because a journal is a personal-use item, we cannot accept returns of journals that have been written in or show signs of use, except where the item is defective.
Refund Processing
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
Late or Missing Refunds
If an approved refund hasn’t appeared after 10 business days, check with your bank or card issuer first, then contact us and we’ll look into it right away.
Questions
For any question about a return or refund, reply to your order confirmation email and we’ll help you out.